Wheels are shipped out from Tuning Empire HQ or directly from manufacturers’s warehouse.
We are working with different couriers and freight forwarding companies depending on the size and weight of the package and its destination. Our preferred logistic partners include Fedex, DHL Express, DHL Post for economy shipments, UPS and selected others. Please note delivery times are our most accurate estimates only which we get also told from the freight forwarders. The delivery times are subject to change depending on parts ordered (special order items, backordered wheels), service delivered by couriers, custom inspections and shipping service specified, either economy or express.
Everyone loves a free delivery, we therefore do our best to offer you free shipment whereever possible. We use Economy or Express services for deliveries. If a product is requested urgently (via courier), please contact us for a special quote. If delivery costs apply, these will be displayed in your shopping cart at check out or can be requested by contacting us anytime (for example in case of multiple parts shipments or bulky items etc).
We are shipping always door to door, unless otherwise stated.
Delivery times may vary due to distance from country to country, custom clearance duration, holidays and other unforseen events. In case of a major delays we will always be in touch with you to inform you about the delivery status.
Unless otherwise stated, local import duties, charges and taxes are not included and must be borne by the receiver on arrival of goods. Please check with your local authorities about import rules and associated costs before you place an order. We are not able to take back the goods as a result of you not checking the potential import costs in your country.
Please kindly check the goods on arrival for any damage. We deliver all of the goods to the respective carrier properly boxed to prevent any kind of damage. If a package appears damaged upon arrival, please indicate the condition of the package to the delivery person, listing specific damages on your receipt from the carrier along with your signature. If possible please document with photographs.
Without such proof it is not possible for us to claim any settlement against the transport company. You can also refuse to accept the damaged goods or arrange a collection date with our customer service.
You can contact our customer service centre on:
Any further questions? please contact us.